... r log.CauseProcess monitor logs assist us in understanding and resolving user issues. We may request them in cases where we can't resolve issues using the normal procedures.ResolutionYou will need to use the Microsoft Process Monitor tool i ...
... greed to a set of terms and conditions.CausePDF content is available without conditional access, which is not desirable as content needs to be hidden until users agree to specific terms and conditions. ResolutionYou can use a 'click-wrap' t ...
... d meeting established accessibility standards. These standards are specified in the ISO-standardized subset of PDF targeted at accessibility, PDF/UA, which was first published in 2012. Accessibility is intended to enable all people to view, ...
... message that warns of potential viruses in our products. Note that this issue occurs when using the latest release of Windows and MS Defender.CauseCertain heuristics in an older version of a Windows Defender definitions file were falsely d ...
... the European Single Market. It was established in EU regulation 910/2014 of 23 July 2014 on electronic identification and repeals 1999/93/EC from 13 December 1999. eIDAS entered into force on 7 September 2014, and came into effect in July ...
... dressed from our end. Resolution Some users have found that the following workaround has worked for them. If this solution does not help, please Contact us, so that we can investigate the issue and advise on another course of action. 1. Aft ...
... tab and then click Timestamp:The TimeStamp Server dialog box will open:2. Enter the URL of the timestamp server in the Server URL box, and specify the authentication options as desired.3. Click the dropdown menu, then click Save Current Se ...
... en that a user has manually removed the extension from Google Chrome.ResolutionThe best way to resolve this issue is simply to reinstall the PDF-XChange Chrome Extension, which is available here. ...
... is be done? Resolution You will first need to launch the PDF XChange Updater, this can be done through most PDF XChange applications by clicking help > check for updates: Or by opening the start menu and searching for Tracker Update: Once t ...
... rm fields displayed are empty, or show different values from those that are meant to be there.CauseThe most likely cause of this issue is that the document is a static XFA form. These forms are a special type of form that contain two sets o ...
... e. The settings that you use for features are remembered automatically in many cases, but there are also a range of features that include the functionality to save settings to a template that you can use again subsequently. It's possible to ...
... Cause In windows Vista, smart screen had not been implemented by Microsoft. In windows 7 and 8, smart screen will ask you if you would like to run the installer. Resolution If experiencing this problem, simply right click the installer, go ...
... rors are often caused by permissions issues with the Windows Temp folder, which is located by default at C:\Windows\Temp.Other issues can also cause these errors, including viruses/malware, registry issues, a corrupt Windows installer, or i ...
... sed for the user interface language. When I download a language pack and add it to the software folder, I encounter an issue and the language is not available to use.CauseThe most likely cause of this issue is that the user has not converte ...
... Change product - it works in the current versions of Microsoft Windows, but I want to use it in conjunction with an older version of Windows that Microsoft no longer supports. Answer: Customer service is a major priroity for PDF XChange - w ...
... with a BSOD. Cause This appears to be caused by the way atomic ReOpen is handled on these servers. Resolution Use our Active Directory Group Policy Template for the Editor to disable atomic ReOpen and use the more traditional CreateFile/Cl ...
... e Chrome extension is uninstalled via the Chrome user interface, it's no longer installed by the PDF-XChange installers or updated on each startup. In other words, the external extension is blocklisted.ResolutionIf you want to remove the bl ...
... Adobe Flash Player, and from 12th January 2021 Adobe will block Flash content from running in Flash Player. These actions have been taken in order to help the security of their users' systems, and Adobe have strongly recommended that a ...
... seSometimes a restart is necessary in order for the applications to be accessible. If that's not the problem, then it's possible that your anti-virus software is blocking our installer from running correctly.Resolution Try either disabling ...
... ange support team? Resolution Follow the steps detailed below to create and send log files. Please note that these instructions MUST be followed in the Latest release of the software, or we will be unable to resolve your issue. You can down ...
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