... message that warns of potential viruses in our products. Note that this issue occurs when using the latest release of Windows and MS Defender.CauseCertain heuristics in an older version of a Windows Defender definitions file were falsely d ...
... dressed from our end. Resolution Some users have found that the following workaround has worked for them. If this solution does not help, please Contact us, so that we can investigate the issue and advise on another course of action. 1. Aft ...
... CauseMS Outlook's handling for resizing the application window on certain monitor sizes causes this issue.ResolutionThere are two ways to resolve this issue:Solution 1: Change the Settings in OutlookThis solution is the easier one to implem ...
... Cause In windows Vista, smart screen had not been implemented by Microsoft. In windows 7 and 8, smart screen will ask you if you would like to run the installer. Resolution If experiencing this problem, simply right click the installer, go ...
... rors are often caused by permissions issues with the Windows Temp folder, which is located by default at C:\Windows\Temp.Other issues can also cause these errors, including viruses/malware, registry issues, a corrupt Windows installer, or i ...
... ? Please note that a developer asked this question in the PDF XChange forum. Their software contained a feature that only worked with specific versions of our software. They wanted to be able to return the current version of the software to ...
... Change product - it works in the current versions of Microsoft Windows, but I want to use it in conjunction with an older version of Windows that Microsoft no longer supports. Answer: Customer service is a major priroity for PDF XChange - w ...
... with a BSOD. Cause This appears to be caused by the way atomic ReOpen is handled on these servers. Resolution Use our Active Directory Group Policy Template for the Editor to disable atomic ReOpen and use the more traditional CreateFile/Cl ...
... e Chrome extension is uninstalled via the Chrome user interface, it's no longer installed by the PDF-XChange installers or updated on each startup. In other words, the external extension is blocklisted.ResolutionIf you want to remove the bl ...
... Adobe Flash Player, and from 12th January 2021 Adobe will block Flash content from running in Flash Player. These actions have been taken in order to help the security of their users' systems, and Adobe have strongly recommended that a ...
... seSometimes a restart is necessary in order for the applications to be accessible. If that's not the problem, then it's possible that your anti-virus software is blocking our installer from running correctly.Resolution Try either disabling ...
... ange support team? Resolution Follow the steps detailed below to create and send log files. Please note that these instructions MUST be followed in the Latest release of the software, or we will be unable to resolve your issue. You can down ...
... ause Tracker Support will ask for an installation log as it may be crucial in determining the cause for the issue you are experiencing. Resolution First, you will need to download and save the MSI package for the installer you wish to log t ...
... n error message similar to this one: This happens even when I initiate the installation from an administrative account that has full privileges. Cause The cause of this issue is often the Brother Control Center 4 background utility. The PDF ...
... I try to email a PDF using the default email client option in PDF-XChange Editor, I receive an error, or a different email client is used. Cause This issue is caused by a bug in a Windows update that was released in December 2017. The bug r ...
... ect product. This can be done from your account, which you can login to here. Alternatively, click here to contact our sales team in order to upgrade. Please include details about the product your purchased, why it is incorrect, and what yo ...
... t issue. We have informed Webroot of the issue and they have confirmed that it is a bug and that there are no viruses in either our software or the dowload links from our website. Further Information: The screenshot below contains the Webro ...
... are not receiving email communication about website features, such as log-in attempts/2FA (two-factor-authentication), password recovery, account registration, or purchase confirmation emails.Please ensure that you check your spam/junk fold ...
... l view PDF-XChange Editor as a "Less secure app", and therefore block it from being able to sign in to your account. If this is the case then the following error message or something similar will be displayed in PDF-XChange Editor: Resoluti ...
... as PDF-XChange and Adobe apps by default. Can I add other third party apps?SolutionThe Editor supports the addition of other third party apps to launch PDF directly from it. Many of these applications are auto-detected in the latest version ...
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